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Feedback & Complaints


We always welcome feedback and there are various ways you can get in touch with us. For all our contact information, please see our contact us page.

If you are a member of the Society, you can also join our Focus Group and/or Member Community to provide us with general feedback. For more information, please see our Member Feedback page.

If you wish to leave us a review, you can do so on a third party consumer review website, Trustpilot. You can read some of our reviews below.


We aim to provide the highest standards of service so if we fall short at any time please let us know.

If you would like to make a complaint please read our how to make a complaint leaflet

If you cannot settle your complaint with us you may be entitled to refer it to The Financial Ombudsman Service. Full details can be found on their website at